Our Policies
Your credit card statement will show a charge from Mahar Mfg., rather than from our brand, 4Legs4Pets.
Lead Time
Orders received by 5:00 pm CST, M-F, excluding holidays, will be scheduled starting the following business day. Production lead times are generally 2 weeks plus transit time. Selecting 2Day Air will not speed the production – it only assures faster shipping.
For the current lead time, contact us at 4Legs4Pets@Mahar.net or call us at (US) 800-224-8268 or (Intl) 479-410-2211.
Additional Shipping Fees
Fees incurred from our carriers for incorrect or incomplete address are your responsibility – (ex. missing suite or apartment #, address extension such as Street, Blvd,, Cir., Rd., Dr., and incorrect or misspelled address – we will charge you $18 rate per box in addition to the original outgoing shipping cost, and the returned shipping cost and the reshipped shipping cost, as invoiced to us by the delivering carrier.
Call us at (US) 800-224-8268 or (Intl) 479-410-2211, M-F, 8:30 am-5:00 pm CST, or email Orders@Mahar.net immediately with any needed delivery address changes or corrections, as sometimes we can ship orders faster than expected.
Returns
You are responsible for the return shipping cost. We’ll accept your return within 30 days of purchase, provided the following instructions have been followed: Contact us for Return Authorization prior to returning – we’ll send information how to return and how to figure the return shipping cost. The unused merchandise must be returned in its original carton and returned to Mahar Mfg., dba 4Legs4Pets, 2211 S. 28 St., Van Buren, AR 72956. The return ticket closes two weeks after you receive approval for the Return. You must mark the RA# on the outside of the carton or include the packing list inside the box so that we may identify who to credit for the return.
Warranty
There are no warranties, expressed or implied, made by Mahar Manufacturing, Inc., 4Legs4Pets, on these products for use by pets or other animals, except against defects in materials or workmanship outlined here. Mahar Manufacturing, Inc., 4Legs4Pets, warranties this product to be free from defects in material at the time of the product’s delivery. The limited warranty is non‐transferable and does not cover normal wear and tear from use (including but not limited to, rips, tears, fraying, fading, or bending). The liability of Mahar Mfg., Inc., 4Legs4Pets, under this limited warranty shall not include any liability for direct, indirect, or consequential damages resulting from the defect. This limited warranty is void if the product is damaged by accident, unreasonable use, improper service, failure to follow instructions provided, modification from its original state, or other cause determined not arising from defects in material or workmanship.
Policy & Procedure for Accepting FedEx Shipments
FedEx does NOT require a signature at time of delivery, unless you request Signature. Signature option appears below the credit card section on the Checkout page. Residential and home-based businesses are encouraged to select Signature option, which is charged per pkg. at the current rate. If not chosen, you accept responsibility for lost pkg.(s). Or you may choose to ship to a commercial address in which you have made arrangements for the business to accept your shipment.
Damaged package(s):
Refuse boxes that appear to be damaged – not only could some of the contents be damaged but parts could have fallen out. We use brown and white reinforced tape on all boxes. Sometimes FedEx will use clear tape to cover the damaged part of the box(es).
If you didn’t refuse the damaged box or part(s) are missing, you must report this to Mahar Manufacturing within 2 business days from the time of delivery. We require photos of the boxes, including the box ID/Shipping label. All packaging and damaged merchandise must be retained as it is likely to be picked up as part of the claim process that we will initiate with the carrier. Replacements of damaged or missing merchandise will be sent reg. ground shipping at no charge if you are in accordance with our Policy & Procedure for Accepting FedEx Shipments policy.
Missing package(s):
If you didn’t choose Signature option and you’re missing package(s), we’ll work with the shipping carrier and driver to help locate the missing package(s). If the missing package(s) cannot be located, a claim cannot be filed, unless you requested a signature at delivery.