Terms & Conditions
Your credit card statement will show a charge from Mahar Mfg., rather than from our brand, 4Legs4Pets.
Contact our Order Dept Orders@Mahar.net if you have not received a Sales Order Confirmation within 2 business days, as we may not have received your order.
It’s vital that you review each confirmation carefully and contact us immediately with any changes/corrections, as sometimes we can ship orders faster than expected.
Orders received by 5:00 pm CST, M-F, excluding holidays, will be scheduled starting the following business day. Production lead times are generally 5 to 10 business days. Selecting 2Day Air will not speed the production – it only assures faster shipping.
If you need your order rushed, contact us for availability before ordering to choose from the colors we have more readily available. For the current lead time, contact us at 4Legs4Pets@Mahar.net or call us at (US) 800-224-8268 or (Intl) 479-410-2211.
Additional Shipping Fees
Fees incurred from our carriers for incorrect or incomplete address (ex: missing suite number or address extension such as Street, Blvd., Rd., Dr., etc.) are your responsibility - we will charge you at the rate per box or shipment as invoiced to us by the delivering carrier.
Call us at (US) 800-224-8268 or (Intl) 479-410-2211, M-F, 8:00 am-5:00 pm CST, or email Orders@Mahar.net immediately with any needed delivery address changes or corrections, as sometimes we can ship orders faster than expected.
Contact us for Return Authorization prior to returning. Returns must be sent within two weeks after receipt of Return Authorization. The unused merchandise must be returned in its original carton and returned to Mahar Mfg., dba 4Legs4Pets, 2211 S. 28 St., Van Buren, AR 72956. Please mark the RA# on the outside of the carton or include the packing list inside the box.
There are no warranties, expressed or implied, made by Mahar Manufacturing, Inc., 4Legs4Pets, on these products for use by pets or other animals, except against defects in materials or workmanship outlined here. Mahar Manufacturing, Inc., 4Legs4Pets, warranties this product to be free from defects in material at the time of the product’s delivery. The limited warranty is non‐transferable and does not cover normal wear and tear from use (including but not limited to, rips, tears, fraying, fading, or bending). The liability of Mahar Mfg., Inc., 4Legs4Pets, under this limited warranty shall not include any liability for direct, indirect, or consequential damages resulting from the defect. This limited warranty is void if the product is damaged by accident, unreasonable use, improper service, failure to follow instructions provided, modification from its original state, or other cause determined not arising from defects in material or workmanship.
Policy & Procedure for Accepting FedEx (Small Pkg.) Shipments
FedEx does not require a signature at the time of delivery unless you choose that service in the shipping options at check-out.
Refuse boxes that appear to be damaged - not only could some of the contents be damaged but parts could have fallen out. Sometimes FedEx will clear tape the damaged box(es).
If you didn't refuse the damaged box or part(s) are missing, you must report this to Mahar Manufacturing within 5 business days from the time of delivery. Provide us with the tracking number of the damaged carton address label. All packaging and damaged merchandise must be retained as it is likely to be picked up as part of the claim process we will initiate with the carrier. Replacements of damaged or missing merchandise will be issued at no charge if you are in accordance with our replacement policy.
If you didn't choose signature in the shipping options at check-out and you're missing package(s), we'll work with the shipping carrier and driver to help locate the missing package(s). If the missing package(s) cannot be located, a claim cannot be filed (unless you requested a signature at delivery).