You’ve come to the right place! Georgia has been a tester, a model, a receptionist, and a forklift driver. She knows pretty much everything there is to know about us. Don’t believe it? Just ask her. She’ll tell ya! Curious about the durability of our cots? Interested in Wholesale? Want to customize your order? Keep reading for answers to these and other common questions we’ve heard over the years.
Unfortunately no, because we process a high volume of orders daily – our web site prompts the selection of required info and automatically processes the credit card payment, etc., which helps us to schedule and process your orders correctly and quickly.
There is no set-up fee, and the cost depends on cot size; $5 for the smallest cot up to $10 for the largest cot. If printing on dark fabric color, it may require a white underlay which adds 50% more to the cost. Please visit our Logo Page for additional details and more answers.
We manufacture components in-house for over 20,000 + SKUs and custom pack each order. Orders on average are delivered in 2 weeks or less but could be a few days longer during the summer, our peak season. Custom logo orders, however, require longer lead time.
No, our products are not allowed to be sold on Amazon, Walmart, E-bay or other mass-market sites. Sometimes these retail giants will misrepresent our brand and product photos in order to redirect consumers to their site.
No, but shipping is greatly reduced when ordering in case packs (6 qty.) for cot sizes with 22″ in the measurement and (5 qty.) for cot sizes with 30″ in the measurement. We can now individually box cots, any size, up to 6 qty. in master outer pack (you’ll be asked at check-out, if you require your order to be individually boxed).
Shipping is always highest on 1 qty. of any size cot, and highest rate on 52″ length cot due to the shipping carrier’s dimensional/oversized rule.
Check the different cot sizes & quantities in your cart to find the best rates.
Yes, our products are sold in brick & mortar pet stores, training, daycare, and grooming facilities, veterinary clinics, farm & feed stores and other businesses in the USA, Canada & Overseas. Contact us with your city/state/zip for dealers nearest you.
Yes, we can ship to an address other than yours at no extra cost (shipping applies) – just put that address in the ‘Shipping Address‘ portion of the order.
Yes, we have a limited warranty which covers defects in materials and workmanship. Please see the details on our policies page.
Use 4 oz. of bleach to a gallon of water – wipe with a soft cloth or hose off with water.
Logo Customized Cots: If using other cleaning or disinfecting method, test on the logo samples first.
Typically dogs in stressful situations tend to chew more than the average pet. There are no 100% chew-proof cots available on the market.
Check out our Cot Donations program to learn about how we may be able to help your non-profit animal shelter or rescue.
We know that there is a need for pet cots in shelters and rescues across the world…
While our cots are not well suited for pets in stressful situations, they do make ideal fundraiser items in raffles and auctions, raising much-needed funds for the animals.
Pet-related businesses, as well as non-profits, may apply for wholesale pricing. Please visit our wholesale page for additional information and instructions.
Assembled Cots make the best visual display, while cardboard displays are good for very limited retail space. You may want to display one or more assembled cots and store the individually boxed cots in a stock room, closet, storage facility, garage or even in the truck of your car! You’ll be asked at check-out, if you’d like your cots individually boxed (no additional cost; shipping applies). Do you want to become our wholesale partner? Check out our Pawtner Page.
Have more questions, or just want to drop us a line? Let’s Talk! →