FAQ

Unfortunately no, because we process a high volume of orders daily – our web site prompts the selection of required info and automatically processes the credit card payment, etc., which helps us to schedule and process your orders correctly and quickly.

There is no set-up fee, and the cost depends on cot size; $6 for the smallest cot up to $11 for the largest cot. If printing on dark fabric color, it may require a white underlay which adds 50% more to the cost. Please visit our Logo Page for additional details and more answers.

We manufacture components in-house for over 20,000 + SKUs and custom pack each order. Orders on average are delivered in 2 weeks or less but could be a few days longer during the summer, our peak season. Custom logo orders, however, require longer lead time.

No, our products are not allowed to be sold on Amazon, Walmart, E-bay or other mass-market sites. Sometimes these retail giants will misrepresent our brand and product photos in order to redirect consumers to their site.

No, but shipping is greatly reduced when ordering in case packs (6 qty.) for cot sizes with 22″ in the measurement and (5 qty.) for cot sizes with 30″ in the measurement. We can now individually box cots, any size, up to 6 qty. in master outer pack (you’ll be asked at check-out, if you require your order to be individually boxed).

Don’t need a full case pack? Shipping is always highest on 1 qty. of any size, but for only a few more dollars you can get two cots – one for your pet and one for a friend – or how about donating a cot to your local animal shelter or rescue?

The highest shipping cost is on the 52″ length cot – it’s due to the shipping carrier’s dimensional/oversized rule.

Check the different cot sizes & quantities in your cart to find the best rates.

Yes, our products are sold in brick & mortar pet stores, training, daycare, and grooming facilities, veterinary clinics, farm & feed stores and other businesses in the USA, Canada & Overseas.

Yes, we can ship to an address other than yours at no extra cost (shipping applies) – just put that address in the ‘Shipping Address‘ portion of the order.

Yes, we have a limited warranty which covers defects in materials and workmanship.  Please see the details on our policies page.

Use 4 oz. of bleach to a gallon of water – wipe with a soft cloth or hose off with water.

Logo Customized Cots: If using other cleaning or disinfecting method, test on the logo samples first.

Typically dogs in stressful situations tend to chew more than the average pet. There are no 100% chew-proof cots available on the market.

Our cots (customized logo or not) make great fundraiser items for shelters & rescues. Interested? Let’s Talk! →

We know that there is a need for pet cots in shelters and rescues around the world…

While our cots are not well suited for pets in stressful situations, they do make ideal fundraiser items in raffles and auctions, raising much-needed funds for the animals.

There is no minimum order quantity required for wholesale pricing, but there is a small minimum on logo printed cots.

Pet-related businesses may apply for wholesale pricing. Please visit our wholesale page for additional information and instructions.

Assembled Cots make the best visual display, while cardboard displays are good for very limited retail space. You may want to display one or more assembled cots and store the individually boxed cots in a stock room, closet, or storage facility. And if you’re a mobile dog trainer, you might want to keep some inventory in your vehicle. You’ll be asked at check-out, if you’d like your cots individually boxed (no additional cost; shipping applies). Do you want to become our wholesale partner? Check out our Pawtner Page.