Ask Georgia

Questions?

You’ve come to the right place! Georgia has been a tester, a model, a receptionist, and a forklift driver. She knows pretty much everything there is to know about us. Don’t believe it? Just ask her. She’ll tell ya! Curious about the durability of our cots? Interested in Wholesale? Want to customize your order? Keep reading for answers to these and other common questions we’ve heard over the years.

May I phone in or email my order?

No, because we process a high volume of orders daily – our web site prompts the selection of required info and automatically processes the credit card payment, etc., which helps us to schedule and process your orders correctly and quickly.

We will soon be able to accept online, orders shipping to Canada – until then, use the International Order Form. Submitting this form sends the information directly to our email.

How much is it to have my logo printed on my cots?

There is no set-up fee, and the cost depends on cot size; $5 for the smallest cot up to $10 for the largest cot. If printing on dark fabric color, it may require a white underlay which adds 50% more to the cost. Please visit our Logo Page for additional details and more answers.

How soon will I receive my order?

We manufacture components in-house for 1,900+ SKUS and custom pack each order. Orders on average are delivered in 2 weeks or less but could be a few days longer during the summer, our peak season. Custom logo orders, however, require longer lead time.

Do you sell on amazon?

No, our products are not allowed to be sold on Amazon, Walmart, E-bay or other mass-market sites. Sometimes sites will misrepresent products with our brand and product photos but actually ship a different brand, most likely produced overseas. If you see our brand being misrepresented or to verify our authorized dealers, please contact us.

Do you offer free shipping?

No, but shipping within the continental USA is greatly reduced to an average of $5 per cot when ordering in case packs (6 qty.) for all sizes (except 52″ x 22″ and 52″ x 30″, which ships at higher rate due to their length).

Shipping is always highest on 1 qty. of any size cot, and higher rate on 52″ x 22″ and 52″ x 30″ due to their length.

Check the different cot sizes & quantities in your cart to find the best rates.

Can I find your products locally?

Yes, our products are sold in brick & mortar pet stores, training, grooming and daycare centers and other businesses in the USA, Canada & Overseas. Contact us with your address for a dealer nearest you.

Can you drop ship?

Yes, we can ship to an address other than yours at no extra cost (shipping applies) – just put that address in the ‘Shipping Address‘ portion of the order.

Do your products have a warranty?

Yes, we have a limited warranty which covers defects in materials and workmanship.  Please see the details on our policies page.

What’s the best way to clean and disinfect a cot?

Use 4 oz. of bleach to a gallon of water – wipe with a soft cloth or hose off with water.

Logo Customized Cots: If using other cleaning or disinfecting method, test on the logo samples first.

How do the cots hold up in animal shelters and rescues?

Typically dogs in stressful situations tend to chew more than the average pet. There are no 100% chew-proof cots available on the market. Our cots are best suited for home use, daycares, and training- indoor/outdoor.

Our cots (customized logo or not) make great fundraiser items for shelters & rescues. Interested? Let’s Talk! →

Check out our Cot Donations program to learn about how we may be able to help your non-profit animal shelter or rescue.

Do you have a cot donation program?

We know that there is a need for pet cots in shelters and rescues across the world…

While our cots are not well suited for pets in stressful situations, they do make ideal fundraiser items in raffles and auctions, raising much-needed funds for the animals.

Check Out our Cot Donations Program →

Is there a minimum order quantity required for wholesale pricing?

There is no minimum order quantity required for wholesale pricing, but there is a small minimum on logo printed cots.

How do I apply for wholesale pricing?

Pet-related businesses, as well as non-profits, may apply for wholesale pricing. Please visit our wholesale page for additional information and instructions.

Do you offer retail packaging & displays?

Yes. We can individually pack cots at no additional cost – just check-mark the box on the order form. Do you want to become our wholesale partner? Check out our Pawtner Page. Contact us for more information about custom printed packaging and display options.

Have more questions, or just want to drop us a line?  Let’s Talk! →